Trash company promises change after complaints of rotting food, missed stops
BLOOMFIELD — The City of Bloomfield has been fielding complaints since November about trash not being picked up on time.
Mayor Cynthia Atencio said some residents say their trash was not picked up for several weeks and food began rotting in the bins.
“I’m not going to lie, we have hiccups,” said WCA Waste Corporations District Operations Manager John Davis during a City Council meeting Monday. “Every trash company I’ve ever worked for has hiccups. We keep repeating the hiccup.”
Davis assured the City Council that those problems are being addressed, and he encouraged residents to call him if they have problems.
He said there were simple things the company was not doing that could fix the problems the residents have been reporting.
Davis started working as the district operations manager less than two months ago. He said he has been evaluating what led to those problems.
“My job is to make this better, and even when it gets really good it can still be better,” he said.
He said one issue was that there were no route maps listing every stop, and drivers were not driving the same route every week.
“If you run the route the same way, every day, every week, you don’t miss people repeatedly,” he said.
In addition, Davis said there were problems with the maintenance the trucks were receiving, which created delays in trash pickups.
Councilor Ken Hare stressed that Bloomfield will need to see improvements. Davis will return to discuss customer service with the City Council in three months, and the council will evaluate what progress has been made.
Bloomfield residents are being encouraged to call Davis at 505-419-6184, or email email@example.com to report complaints.
Hannah Grover covers government for The Daily Times. She can be reached at 505-564-4652 or via email at firstname.lastname@example.org.