New nonemergency medical transport service will start next month

Hannah Grover
Farmington Daily Times
Kim Jones, transportation manager for Lou Go's, hops in one of the taxi service's vehicles on Wednesday Sept. 21, 2016, at 418 West Broadway Avenue in this file photo.

FARMINGTON — Lou Gos taxi service, operated by Capacity Builders, may soon offer nonemergency medical transport service throughout the state.

Capacity Builders is a nonprofit organization that focuses on addressing needs in the community. 

The New Mexico Public Regulation Commission approved a certificate Wednesday morning that will allow Lou Gos to offer nonemergency medical transport service.

The taxi service will be able to drive people to and from medical appointments. The transportation can be paid through Medicare, Medicaid or private insurance.

Lou Gos began offering taxi service in 2016 after Capacity Builders identified it as a need in the Farmington area. It is one of two taxi service companies.

Capacity Builders identified nonemergency medical transport service as another area of need. The San Juan County area, including Navajo Nation, has few options for nonemergency medical transport. The service can be essential for people who have disabilities or for the elderly population.

Brianna Smith, the operations manager for Lou Gos, said several nursing homes had approached Lou Gos and expressed a need for a wheel-chair accessible vehicle. Capacity Builders has since acquired a van that will be used for the nonemergency medical transport.

"We really do feel like this is something that is needed in the community," Smith said.

Lou Gos can be reached at 505-324-6568. Information about Lou Gos is available at

Hannah Grover covers government for The Daily Times. She can be reached at 505-564-4652 or via email at