Toni Says: We left company insurance… why did Medicare deny my medical claim?

Questions and answers on Medicare and Social Security issues

Toni King
Toni Says®
  • Visit and register for a My account.
  • You need to inform Medicare that Medicare should be the primary insurance plan.
Toni King

Dear Toni: My husband recently was laid off from his job and I needed to sign up for Medicare. I only signed up for Medicare Part A and not Part B when I turned 65 because his company insurance was excellent. When I went to the local Social Security with the Request for Employment Information signed my husband’s HR department to sign up for Medicare Part B. I asked if I needed to do anything else and I was told I was all set. I received my new Medicare card in the mail with both Medicare Part A and B dates a few weeks later. 

It was not until I went to the doctor in July and had my claim denied that I found out my husband's company insurance was still listed as primary. Now my nightmare begins…

The insurance company said that I had to call Medicare to update Medicare’s system. Medicare said it would take 10 days to update the system. What do I do…I have no coverage because the company insurance is still listed as primary and neither Medicare nor my Medicare Plan G will pay.  Please advise what I need to do?  Janet from Cypress, TX

ToniSays: Plan now for long-term care

Janet: In the past few weeks, the Toni Says® Medicare hot line has been receiving questions such as yours from those past 65 and leaving employer group benefits who are having their Medicare claims denied. Medicare still has the employer group health plan, whether it is UHC, Cigna, Aetna, etc., as primary insurance which supersedes Medicare and the Medicare Supplement or Advantage plan applied for.

There is a simple process that those leaving employer group health plans whether you are the employee or the covered spouse and enrolling in Medicare should do to verify which is considered primary insurance.  Also, you need to inform Medicare that Medicare should be primary and you or your spouse are no longer covered on an employer group health plan.

The verification process to discover what is your primary Medicare insurance is below:

1) Visit and register for a My account.

2) View what is in your account and verify that your Medicare information is correct.  Knowing this information, you will be able to view what Medicare is viewing while you are discussing your Medicare issues such as what Medicare plan you are using, what Medicare Part D plan you are enrolled in, Medicare claims and other Medicare issues.

Toni Says: Watch out for Medicare scammers

3) If you see that your employer group health plan is still primary after you have enrolled in you and/or your spouse’s Medicare Part B, then Medicare is requesting that one calls the Medicare Benefits Recovery Center at 1-855-798-2627 and advise the agent who answers that you and/or your spouse are no longer enrolled in the employer group health plan.

4) The change from group health insurance as primary insurance to Medicare as primary insurance is estimated to take 48 hours.

5) Need additional help with these types of issues, please call the Toni Says® Medicare office at 832-519-8664 and a Toni Says® agent will assist you with finding an answer to your Medicare problem.  

Because Medicare is using online more we are advising all Toni Says® Medicare clients to open a account when enrolling in Medicare whether you are turning 65 with or without employer group health benefits.  Medicare mails out the Medicare Summary Notice (MSN) every 90 days or one can view it faster via

For more information about enrolling in Medicare the right way or for assistance to research various Medicare plan options, email the Toni Says® Medicare team at or to attend American Baby Boomers Society Medicare courses visit

Other Lifestyle columnists:

Windfall wisdom: What to do with a tax refund

Which grapes can I grow in San Juan County?

Here's how our Chamber of Commerce works

Late summer tips Southwest gardeners should know